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Come say hello at our Rancho - visits by appointment only.
FAQ
You can book your preferred service by contacting us directly through phone, message, or our booking channel. Share your pet’s details, the service you need, and your preferred date, and our team will help confirm your reservation.
We recommend booking as early as possible, especially during weekends, holidays, or busy seasons. Early booking helps us secure your preferred date and service time.
Your booking is confirmed only after you receive a confirmation from our team. Availability may vary depending on the service, date, and space.
Yes, you can request multiple services in one booking, depending on availability. Our team will help arrange the most suitable schedule for your pet.
We may ask for your pet’s name, age, breed, health details, vaccination status, behavior notes, and the service dates you need. This helps us provide safe and personalized care.
You can reach us through our official phone number, social media pages, or any contact form available on our website. We aim to respond as quickly as possible during working hours.
Yes, booking changes are possible depending on availability. Please contact us as soon as possible if you need to change the date, time, or service.
We recommend requesting any changes at least 24-48 hours in advance. Last-minute changes may not always be possible.
Yes, you can cancel your booking by contacting our team. Please let us know as early as possible so we can update our schedule
Refund eligibility depends on how early the cancellation is made and the type of service booked. If a prepayment was required, our team will explain whether a full refund, partial refund, or booking credit applies.
Please let us know about any medical, dietary, or behavioral needs before the booking. We will review the details and confirm whether we can provide the right level of care.